Frequently Asked Questions

Below, you can find a list of our most frequently asked questions. If your query is regarding a specific product, you might find the information you are looking for on the product page itself. 

If you can't find the answer you are after below, please feel free to contact us.

How will my order be packaged?

We have chosen to pack and post the prints rolled in tissue paper in a robust, 100% recyclable triangular tube to ensure safety in transit.

When will my print arrive?

We use Royal Mail for all UK orders, and couriers may vary for International orders. For UK orders we recommend allowing 2-3 working days, European orders 4-6 working days and the rest of the world 6-8 working days.

My print arrived damaged

In the rare case your order arrives damaged, please send us an email to hello@mapsystudio.com with a photo of the damaged packaging/print and we will send a new one to you.

How much will postage cost?

UK

Framed: FREE
Unframed: FREE

Europe

Framed: £9.95
Unframed: £4.95

Rest of World

Framed: £15.95
Unframed: £5.95

Returns policy

For unwanted gifts or changes of heart, we offer a 30 day returns policy. Simply return your order in suitable packaging and in a re-saleable condition. As soon as we have received your return, we will process a refund which should re-appear in the account you used for payment in 3-5 working days.